Shipping Policy

1. Order processing

Orders are processed after payment confirmation.

Preparation times may vary based on product availability and the information provided on the product page.

2. Delivery times

Estimated delivery times are indicated on the product page or during checkout.

Actual times may vary based on the destination, the courier, and applicable customs procedures.

Unless a different deadline has been agreed upon, the terms provided by the relevant legislation shall apply.

3. Shipping costs

Any shipping costs are shown before order completion.

Free shipping offers are subject to the conditions indicated on the site at the time of purchase.

4. Tracking

When available, the tracking number may be sent to the customer via email.

Tracking information depends on the updates provided by the courier.

5. Delivery address

The customer must provide a complete and correct address.

If the address needs to be corrected, contact contact@lemanza.store as soon as possible. A change may not be possible after shipment.

6. Delays and delivery issues

In case of delay, non-delivery, or issues with the package, contact contact@lemanza.store indicating the order number.

We will evaluate the request and provide assistance.

The consumer rights provided by applicable law remain unaffected.

7. Import duties and taxes

For international shipments, taxes, duties, or customs clearance fees may apply.

Any amounts due and the party responsible for payment depend on the destination, the nature of the shipment, and applicable regulations. Relevant information must be communicated to the customer before purchase, when required by law.

8. Contact

LEMANZA LLC
E-mail: contact@lemanza.store